Are you inspired by those who put heart and soul into what they do?

So are we.

At Xola, we’re doing the impossible by successfully connecting small businesses to an enterprise-level operational solution at a price they can afford. In doing so, we are not only transforming the way they do business, but making a meaningful impact on their lives.

Xola is looking to add a member to our Customer Support team. In this role, you will become deeply knowledgeable about the intricacies of our product and the businesses we serve. We don’t just answer phones and triage tickets, we connect with our customers and truly act as their business partners. We get into the nitty gritty of their challenges and offer meticulously thought-out solutions.

To succeed in this role, you should be organized, hardworking, and a critical thinker. You should feel comfortable troubleshooting technical issues and genuinely enjoy solving people’s problems.

Key Responsibilities:

  • Thoroughly and quickly respond to inbound customer questions, issues, and requests via phone support, chat, and email tickets
  • Strategize with Xola’s Engineering team to ensure that customer feedback helps iterate the product
  • Troubleshoot software and hardware incidents
  • Proactively identify measures to improve the quality & efficiency of the support team
  • Google Analytics troubleshooting & basic programming experience is a plus (please identify in your resume & cover letter if you have any of this experience)

We’ve built a culture at Xola that combines the best of hard-work, playfulness, and camaraderie - and our results speak for themselves. If you're ready to join a team that loves what they do, is obsessed with happy customers, and loves to take on new challenges, drop us a line.

Ideal Candidate Will Have:

  • 2 years of work experience
  • Previous experience supporting software
  • Excellent customer-facing skills
  • Empathetic and positive attitude
  • Strong work ethic & highly organized